GuesTool - Front Desk In Your Pocket
A lot of hotels, staff, and guests face different but similar problems during their stay. Everyone involved feels a lack of communication and difficulty reaching the other side. Guests depend on the receptionist to meet their needs; the receptionist has to wait and communicate a lot of things to the staff, and the staff needs a way to notify them when a task is done.
A financial downside of this miscommunication is seen in guests needing more satisfaction with the service and returning. Another less visible but really present issue is that hotels don’t sell as many services as they could because the guests are simply not aware that the hotel even offers them.
Yes, sure, you could find it in the big pile of paper brochures in the room, but let’s be real: who even reads this? So we started thinking of a digital solution to this problem.
We realised we had to put the receptionist in the guest’s pocket. At least in the first phase. So we started doing it and developed a mobile app where the guest could get informed about all the services in the hotel and order some of them, like food and drinks, massages, sightseeing tours, etc. But as you know, not all the hotels are the same, and not all the hotels offer the same services.
So, we developed the administration part of the app, where the user can dynamically add or remove all the pages from the mobile app. Also, some of them have interactions like CTAs, text inputs, checkboxes, etc. that could also be added dynamically.
We overcame all of those problems, as well as many others, and developed a system. It consists of two mobile apps (the guest and staff apps) sharing the same backend and web app as the admin part. Among other features, the web app contains a reporting module for all the data entered.
So far, the app has raised several grants from the government and European Union funds for digital innovations and business. We also got the award for the most innovative business of 2022 from RCC and their Butterfly Award as a young team.
